An e-commerce platform offering a circular clothing service whereby people can swap, shop and style their ready-to-love-again fashion with other members of our community.
These terms, together with any information, policies or other documents referred to in them (“Additional Documents”), are the terms and conditions on which Secondhand Styling(“we” or “us”) provides women’s clothing (“Goods”) to you, through our online and bricks and mortar marketplace (the “Service”).
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions in relation to these terms, please contact us to discuss.
We may update these terms (and any Additional Documents) and any aspect of the Service from time to time and will notify you of such changes by uploading details of them to secondhandstyling.co.uk (the “Site”). You should review the terms periodically for changes. By using the Service, you agree to be bound by these terms. If you do not agree to these terms, then please do not use the Services or any part of them.
We are Secondhand Styling UK, a company registered in England and Wales. Our company’s registered office is at 8 Minshull St, Knutsford WA16 6HG, UK.
You can contact us by writing to our customer service team at info@secondhandstyling.co.uk.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
For full information about the Services, including pricing (and other fees) and cancellation policies, please see our FAQs. Our FAQs may be amended from time to time without notice to you. You should check the FAQs for any changes.
You are solely responsible for: (a) the price of any Goods that are not returned in accordance with our FAQs and (b) any late fees incurred by you because Goods are lost or returned late.
You agree to return Goods to Secondhand Styling on the relevant date or dates notified to you by us (most commonly seven (7) days), and in any event no more than three (3) months following the date on which you received them from us. When Goods are returned with will be in exchange for Store Credit. When you wish to swap any Goods (i.e. to return Goods to us in exchange for others and your Membership will continue) we will send your new Goods to you in reusable packaging along with a postage label for returning your old Goods. If you simply wish to return the Goods and will pause or cancel your Membership, please visit 'Your Closet' in your account, select all of the items you are holding and choose 'Return Items'. We will send you a postage label which you must use to return the Goods. We will not provide packaging in this case, but please use our reusable packaging if you have it. You must use the tracked label which we provide, and retain proof of postage, in order that we can be responsible for the goods in transit. Items sent via any other means, or without proof of posting, are the responsibility of the sender until they are received by Secondhand Styling. In the event of a ‘Swapping’ exchange where the items are being provided to Secondhand Styling by the consumer in exchange for Store credit, said Goods, once in the possession of Secondhand Styling, are at the company’s discretion as to whether they are sold. If the Customer does not feel that the Store Credit they receive for said swaps is not enough, they are welcome to be sent these products back; however, they may be liable for any costs associated with this. ‘Swaps’ are able to provide up to 30-50% of the actual retail price of the item in Store Credit. The number of individual (per item) ‘Swaps’ also may not exceed 5 per month per customer. You may be liable for any costs associated with replacing them if they are lost. Please see https://www.secondhandstyling.co.uk/faqs for further information.
You agree that you shall:
(a) take reasonable care of the Goods and do not remove any labels from them. (b) notify us as soon as reasonably possible of any loss and/or damage to the Goods; and
(c) return the Goods to us in good condition (fair wear and tear excepted).
please contact us. You can write to us at info@secondhandstyling.co.uk.
The price of any delivery charges will be as quoted on the Site and/or in our FAQs from time to time, except in cases of obvious error. In the event of any conflict between the price displayed on the Site and the price stated in the FAQs, the price displayed on the Site will prevail.
Goods may be paid for using the payment methods we make available from time to time through our payment facility. When you purchase Goods, you hereby authorise Secondhand Styling to charge your payment card (“Payment Method”) for the fee of the item. You must ensure that, at all times your Payment Method is valid and up-to-date. You are responsible for providing complete and accurate billing and contact information to Secondhand Styling and notifying Secondhand Styling of any changes to such information. You can change your payment method by logging into your account, or you can contact us at info@secondhandstyling.co.uk. Secondhand Styling will charge your Payment Method the amount of the fee for the item immediately upon acceptance of your order.
We use a third-party payment processor (the “Payment Processor”) to charge you through a payment account linked to your account (your “Billing Account”). By purchasing Goods, you agree to pay us, through the Payment Processor, all applicable charges for your order (including any added fees for postage and packaging) in accordance with the applicable payment terms, and you authorise us, through the Payment Processor, to charge your chosen Payment Method. You agree to make payment using that selected Payment Method, but if the Payment Processor is not able to charge your preferred Payment Method, you authorise us to use any Payment Method stored on record for your Billing Account. We reserve the right to suspend or cancel an order in the event that we are unable to charge the provided Payment Method successfully. We are not responsible for errors by the Payment Processor, and we reserve the right to correct any errors or mistakes that we or the Payment Processor make(s) even if we have or our Payment Processor has already requested or received payment. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
If you wish to cancel your order, you must first return any Goods to us that you are holding. For full information regarding any late fees, please see our FAQs. You hereby authorise us (or our third party payment processor) to charge to your Payment Method such late fees as may be payable in accordance with our FAQs. Any late fees specified in our FAQs represent a genuine pre-estimate of Secondhand Styling’s loss in the event of a relevant breach by you of these terms and conditions and do not impose a detriment on you which is disproportionate to the legitimate interests of Secondhand Styling in the enforcement of your obligations under these terms and conditions.
We own or are the licensee to all rights, titles and interests in and to the Site and Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from any part of the Service. You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors. You may not use our trade names, trademarks, service marks, or logos in connection with any Goods or service that is not ours or in any manner that is likely to cause confusion. Nothing included in the Site, or Service should be construed as granting any right to use any trade names, trademarks, service marks, or logos without the express prior written consent of the owner. We respect the intellectual property rights of others. If you believe that any of your intellectual property rights have been infringed on the Site, please contact us at info@secondhandstyling.co.uk to report the concern.
During the order process, we will provide you with an estimated delivery date for your order. Our nominated delivery company will then contact you nearer the time with a more specific delivery date and tracking details. By placing an order with us, you consent to our sharing your address and contact details with our selected delivery companies. For full details of this and how we process your personal data, please see our Privacy Policy.
If our supply of the Goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.
If no one is available at your address to take delivery and the Goods cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery or collect the Goods from a local depot.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end your transaction and cancel your account.
The Goods will be your responsibility from the time we deliver the Goods to the address you gave us.
The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images. Sizes of clothing may also vary from what is displayed this is due to using many different brands and sample Goods.
You may only use any discount and/or special offer that we make available once per customer.
We also reserve the right to cancel your order if we suspect any fraud.
(a) restrict your statutory rights (including your rights to receive a reasonable standard of service, more details about which can be obtained from your local Trading Standards office or Citizen's Advice Bureau).
(b) exclude or limit our liability for death or personal injury resulting from our negligence.
(c) exclude or limit our liability for fraud or fraudulent misrepresentation.
(d) exclude or limit our liability for defective products under the Consumer Rights Act 2015; or
(e) exclude or limit our liability for any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of your order(s) and, subject to condition 10.3, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. We are not responsible for any loss or damage that is not foreseeable at the time the order by us.
We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss or corruption of data, information or software; or waste of management or office time. However, this clause 10.3 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded in this clause 10.3.
We may transfer our rights and obligations under these terms to another organisation.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the Goods, we can still require you to make the payment at a later date.
These terms are governed by English law, and you can bring legal proceedings in respect of the Goods in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Goods in either the Northern Irish or the English courts.